Terms & Conditions - View Retreats

VIEW RETREATS TERMS & CONDITIONS

By using this Site or any of Our services you agree to comply with and be legally bound by these Terms.

Scope of Service

View Retreats provides an online platform and Getaway Specialist service to facilitate bookings of accommodation and associated services with third party Operators. By making a booking via View Retreats you enter into a direct (legally binding) contractual relationship with the Operator of the accommodation and/or services that you choose. All Bookings are subject to the Operators terms and conditions, which should be read in conjunction with these Terms. Our role is limited to facilitating Bookings with the Operator. The accuracy of accommodation, availability & pricing information on our Site is the sole responsibility of the Operator. Whilst all efforts are made to ensure that information remains correct, we cannot be held responsible for any errors or omissions. 

Customer Obligations

You must be at least 18 years of age to make a Booking via View Retreats. You understand that the advice provided by our Getaway Specialists is general in nature and that any clarifications, special requests or requirements that are important for your Booking should be confirmed directly with the Operator. You are solely responsible for deciding whether a destination, accommodation or associated service is suitable for your needs. 

Pricing & Fees

Average Rates Per Night provided in all search results and at the top of each accommodation listing are exclusive of any fees and provided as a guideline only. Rates for your travel dates may be higher or lower than those quoted. Entering your travel dates and the correct number of adults, children & infants on the accommodation listing will display availability and per night rates for each room type during your selected dates. These rates are provided in the currency of the Operator. Rates are exclusive of fees, but inclusive of GST and all other taxes unless specified otherwise. Prices for ‘on request’ bookings are provided as a guideline only and any variances in pricing will be provided by the Operator upon confirmation of availability. There are no booking fees to book via the View Retreats Site or Getaway Specialist service. Any additional fees charged by the Operator will be advised during the booking process. View Retreats is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on any of the Booking elements to the relevant tax authorities.

Confirmation of Bookings

You may receive a confirmation of availability via our website or directly from the Operator for your selected accommodation or service, however your Booking will not be fully confirmed until your deposit or full payment has been received by the Operator. The Operator reserves the right to cancel your Booking if payment details are not provided, if payment details are incorrect or invalid, or if payments are not made according to the Operators stated payment terms. 

Payments

Payments for Bookings are made directly to the Operator of the accommodation or service booked. Payment terms vary by Operator. You will be advised of the Operator’s payment terms at the time of Booking. If you provide your credit card details as part of the booking process, these details will be provided securely to the Operator who is solely responsible for processing payment according to their advised terms. Depending on the currency of the booking, your credit card’s currency and country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider. There may be a delay between you providing your payment details and the Operator processing or receiving payment.

Changes & Cancellations

Change and cancellation terms vary by Operator and will be advised during the Booking process. Please note that Bookings at certain accommodations, or in certain time periods, or for certain room types cannot be cancelled or changed, and where changes or cancellations are permitted, fees may apply. We are unable to assist with disputes relating to the Operator’s Booking terms and recommend comprehensive travel insurance to protect against unforeseen changes. 

Requirements at Check-in

You may be required to produce valid photo ID to check-in at some properties. You may also be required to provide a credit card imprint or a refundable security deposit upon check-in. Some Operators may have additional requirements that will be advised upon Booking. 

Gift Vouchers

Payments for Gift Vouchers are made directly to View Retreats via direct deposit, PayPal or credit card. A 3% service fee applies to credit card payments. Gift Vouchers are valid for purchases via a View Retreats Getaway Specialist only within the validity period. Expiry date is strictly 12 months from date of purchase and no extensions are possible. Vouchers are not redeemable for cash. To redeem a gift voucher, please email bookings@viewretreats.com and quote voucher number. Bookings are subject to availability & accommodation provider’s conditions.

Feedback & Complaints

Feedback and complaints relating to our Site or services should be directed to info@viewretreats.com. Feedback and complaints relating to accommodation and associated services should be addressed immediately with the Operator. Where necessary, a follow up written complaint should be sent directly to the Operator within 7 days. In the event of any grievance or complaint leading to a dispute between you and the Operator, View Retreats will not act on behalf of you or the Operator. 

Privacy

We are committed to protecting the privacy of our users. Read more about how we handle your personal information in the Privacy Policy below. 

Copyright

Images & text throughout the Site is copyright protected. Images are used with permission and may not be reproduced, copied, transmitted, or manipulated without the written permission of the respective copyright holders. Copyright belongs to the individual Operators and the following Tourism Bodies; Tourism Australia, Tourism New Zealand, Visions of Victoria, Destination NSW, Tourism and Events Queensland, Tourism Tasmania, Tourism South Australia, Tourism Western Australia, Tourism NT.

External Links & Services

The Site may contain links to third party websites or resources. We do not endorse and nor are we responsible or liable for the reliability, availability or accuracy of such websites. Some parts of the Site use additional third party services such as Facebook Login or Google Maps. Your use of these services is subject to the respective terms and conditions of each service.

Changes to these Terms

These terms may be updated or changed at any time without prior notice. Changes will be posted on our Site. By continuing to use the Site you are indicating that you agree to be bound by the modified Terms.

Liability

Without exclusion or limitation of your statutory consumer rights, we will not be liable for any losses, damages, liability, claim or expense (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our Site or any accommodation or services Booked via our Site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our Site or any linked site. We exclude all conditions and warranties relating to the site and the associated third party booking engine. In particular, we do no make any representations or warranties that the site will be uninterrupted or error free. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the Booking made. You acknowledge that you will be liable for any illegal, improper, inappropriate or defamatory material which you may post to the Site and you will indemnify View Retreats and it’s Operators from any claim, demand or loss arising out of your breach of this agreement, your violation of the law or the rights of a third party, or your use of this Site. 

Provisions

If any provision of this Agreement is or becomes invalid or non- binding, the Parties shall remain bound by all other provisions.

Governing Law

This agreement will be governed, construed, and enforced in accordance with the laws of Victoria, Australia.

Key Terms

“View Retreats”, “we”, “us” or “our” means View Retreats Pty Ltd ABN. 56 219 876 466

“Site” refers to the website http://www.viewretreats.com 

“Operator” means the owner or manager of the accommodation or experience

“Terms” means these Terms & Conditions. 

“Booking” is when you have received confirmation of your booking request from the Operator

“Getaway Specialist” means a View Retreats Booking advisor

"On Request" means confirmation will be usually be provided by the Operator within 1 business day

“Average Rate Per Night” is an average minimum and average maximum nightly rate offered by an accommodation throughout the year



VIEW RETREATS PRIVACY POLICY

We are committed to protecting the privacy of our users. To ensure the protection of personal data, we adhere to the Australian Privacy Act 1988 (Commonwealth) and the National Privacy Principles.

What information do we collect?

Personal Information

The type of personal information we collect from you depends on the interaction that you have with our Site. For example, to register for our updates we may ask for your name and email address. To make a Booking we may ask for additional information including, but not limited to, your telephone number, address, ages of children, special dietary requirements & payment details. 

Non-Personal Information

We also collect non-personal information such as data relating to the activities you perform on our Site. This is called ‘non-personal’information because it does not reveal your identity. This includes, but is not limited to, device type, where you were referred from, pages viewed, duration on each page, path through the site and enquiry statistics. 

How do we collect your information?

Personal information is collected via information you provide to us on our website, or in emails or phone calls with our team. We may also receive personal information if you use a third party site, such as Facebook or Google, to login to our Site. By entitling View Retreats to gain access to any third party accounts you understand that we may access, store, and use any content you have made publicly available on and through these accounts according to the terms that apply to that third party site. 

Non-personal information is collected through a variety of tracking technologies including Cookies. A cookie is a small tracking file that is placed on your hard drive allowing us to identify your computer, but not you personally. It allows us to remember you and enhance your experience with the Site. You can set your browser to refuse cookies however you may not be able to enjoy all of the facilities or book on our site if you do so. 

How do we use your information?

We only disclose your personal information to Operators for the purposes of arranging the services you have Booked via us. Please note that in some cases the Operator may be based in a country that may have different privacy laws to Australia. 

We will use your email address and phone number to contact you about your booking, and from time to time with information about updates, offers and new services. You may update your subscription preferences at any time. 

We may also disclose your personal information as required by law. This may include law enforcement officials investigating fraud or suspected unlawful activity, or Government officials in the case of an accident, disaster or emergency. 

We use your non-personal information to tailor your experience on the Site and deliver the best information and services to you. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information.

Protecting your information and keeping it accurate

The security of your information is important to us and we take all reasonable steps necessary to protect it. Personally identifiable information is stored on secured servers that are not publicly accessible and are located in secure facilities. This information is only accessible by View Retreats employees and contractors. Credit card details supplied by you are not stored on our databases. 

We take all reasonable measures to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that your information is not accurate or you would like to request access to your information, please contact info@viewretreats.com.

Website security

We regularly review security and have policies in place to prevent information from loss, misuse, unauthorised access, modification and disclosure. While we strive to protect the personal information and privacy of users of the Site, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.

If you receive an unsolicited email that appears to be from us or one of our Operators that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email - please do not provide the information or click on the link. Please forward such emails to info@viewretreats.com

Feedback, complaints & changes

If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as at privacy@viewretreats.com. Please provide as much detail as possible in relation to the query, issue or complaint. The Privacy Officer will respond to you within 28 days. 

We reserve the right to revise our Privacy Policy at any time without prior notice. Changes will be posted on our website and made available upon request. 



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