Emirates One&Only Wolgan Valley Australia

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Social distancing measures are in place
• Additional safety measures

  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are available for breakfast
  • Reservation might be required for some facilities onsite
  • Individually-wrapped food options are available for lunch

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - midnight
  • Minimum check-in age - 18
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property is accessible by convoy transfer from Old Wallerawang School to the property. Transfer service is offered by the property at noon and 3 PM. To arrange transfer time, guests must contact the property at least 30 minutes before their expected arrival at Old Wallerawang School. Departure times from the property are scheduled based on arrival time: guests who arrive from the noon transfer will depart at 11 AM, and guests who arrive from the 3 PM transfer will depart at 2 PM on the day of check-out. Guests arriving by car must leave their vehicle at Old Wallerawang School and then take the convoy transfer to the property. Guests are advised to limit the number of bags they bring. Additional luggage can be stored in a locked facility at Old Wallerawang School.
• Pets & Service Animals

  • Pets not allowed
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
• Onsite Payment Methods Currency: AUD

  • American Express
  • Cash
  • Debit cards
  • JCB International
  • Mastercard
  • Visa
• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

4.8

Exceptional (115 reviews)

Cleanliness 4.8

Service 4.7

Comfort 4.9

Condition 4.8

Location 4.7

Neighborhood 5.0

Amenities 4.9