This page is designed to provide advice for people with an existing accommodation booking that they may need to cancel or change because of COVID-19. It also provides advice for people making bookings for future dates.
We’re doing our best to keep this page up to date, but please be aware that information, government advice and cancellation policies are changing regularly and often without notice.
Lockdown of Metropolitan Melbourne
The Victorian government has announced a 6-week lockdown of metropolitan Melbourne from 11.59pm on Wednesday 8th July. If you have a confirmed booking at a View Retreats property between 9th July and 19th August and live in greater Melbourne, you will be unable to travel.
Each property owner and manager has different terms, but most are offering free date changes and/or credit notes during this time. Please contact the property owner directly to cancel or rearrange your stay or get in touch with us if you have any trouble contacting them.
Please remember that most property owners are very busy during this time and may take a little while to respond to you, so your patience will be appreciated. Please also remember that View Retreats does not have any influence over a property owner’s terms or how they choose to manage date changes, credit notes or refunds during this challenging period.
Advice for making a future booking
You are still welcome and encouraged to make future bookings at any of the accommodations listed on our website. If you do so, you should be aware of the change and cancellation policy that applies to your booking and investigate whether your travel insurance coverage will cover any possible changes caused by COVID-19.
It is your sole responsibility to ensure you understand the terms and conditions that apply to your booking. Although many owners are offering flexibility at this time, please don’t assume that all owners are in a position to make exceptions to their standard terms. If you have any questions about specific properties, please feel free to contact us.
Purchasing a View Retreats Gift Voucher
Even though you might not able to travel freely yet, you can still purchase one of our luxury getaway gift vouchers. These are the perfect gift for any special occasion and are valid for 3 years from the date of purchase. You can order a gift voucher here.