Artique Surfers Paradise

Cleaning & Safety

• Enhanced cleaning procedures

  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Property confirms they are implementing enhanced cleaning measures

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 10:00 AM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 10:00 AM
• Arrival Information

  The front desk is open during the following times:<ul><li>Monday - Friday: 9:00 AM - 5:00 PM</li></ul> <ul><li>Saturday - Sunday: 9:00 AM - 2:00 PM</li></ul>Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property has a strict no-party policy from 16th November to 8th December. Guests who book specifically to attend parties will not be allowed to check in. A 2.95% credit card surcharge will apply to all Hotel Collect bookings made with American Express. This property will place a credit card authorization of AUD 500 on arrival when booking the 3 Bedroom Penthouse. The reception will be closed on Christmas Day. Guests who have already booked stays during the holiday period and plan to arrive on Christmas Day must use the after-hours arrival procedure. Bookings for individuals or groups for the purpose of attending parties during Schoolies weeks (mid-November through mid-December annually) are prohibited and will be rejected.
• Pets & Service Animals

  • Pets not allowed
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
• Onsite Payment Methods Currency: AUD

  • Cash not accepted
  • Debit cards not accepted
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

  We have included all charges provided to us by the property.

• Optional Extras

  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 45.0 per stay
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1 percent

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • This property accepts credit cards; cash is not accepted
  • Onsite parties or group events are strictly prohibited
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

4.5

Wonderful (2582 reviews)

Cleanliness 4.3

Service 4.2

Comfort 4.4

Condition 4.4

Location 4.3

Neighborhood 4.5

Amenities 4.4