Grand Hyatt Hong Kong

Cleaning & Safety

• Additional safety measures

  • Cashless transactions are available
  • Reservation might be required for some facilities onsite

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - anytime
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Plateau guestrooms please proceed to the 11th floor upon arrival]. Front desk staff will greet guests on arrival. Guests booked in Plateau room types must check-in at the 11th floor reception.
• Children & Extra Beds

  • No cribs (infant beds) available
• Pets & Service Animals

  • Pets not allowed
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
• Onsite Payment Methods Currency: HKD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Diners Club
  • JCB International
  • Mastercard
  • UnionPay
  • Visa
• Optional Extras

  • Fee for buffet breakfast: approximately HKD 368 per person
  • Airport shuttle fee: HKD 1150 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: HKD 440.0 per day

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Cashless payment methods are available for all transactions.

Guest Reviews

4.7

Exceptional (961 reviews)

Cleanliness 4.7

Service 4.7

Comfort 4.7

Condition 4.6

Location 4.0

Neighborhood 4.3

Amenities 4.6