La Valise Tulum

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-out is available
• Additional safety measures

  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Onsite COVID-19 testing (Antigen/Rapid) is available
  • Food service has been amended for enhanced safety
  • Masks are available to guests
  • Protective clothing is available to guests
  • Reservations are required for onsite COVID-19 testing
  • Masks are compulsory at the property
  • Property does not require health documentation at check-in
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Property confirms they are implementing enhanced cleaning measures

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 11:00 PM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
• Children & Extra Beds

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children not allowed
• Pets & Service Animals

  • Pets not allowed
  • No pets or service animals allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

  We have included all charges provided to us by the property.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger are not permitted at this property.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Guest Reviews

4.8

Exceptional (97 reviews)

Cleanliness 5.0

Service 4.9

Comfort 4.7

Condition 4.8

Neighborhood 5.0

Amenities 4.8