Novotel Sunshine Coast Resort Hotel

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-out is available
• Additional safety measures

  • Gap period enforced between guest stays
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment
  • Cashless transactions are available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are available for breakfast
  • Reservation might be required for some facilities onsite
  • Individually-wrapped food options are available for lunch

Policies & Booking Information

• Check-in

  • Check-in from 2:00 PM - 11:30 PM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  Front desk staff will greet guests on arrival.
• Children & Extra Beds

  • No rollaway/extra beds available
• Pets & Service Animals

  • Pets not allowed
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

  We have included all charges provided to us by the property.

• Optional Extras

  • Fee for buffet breakfast: approximately AUD 35 per person
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• You Should Know

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property affirms that it adheres to the cleaning and disinfection practices of: Intertek Cristal (3rd party expert - Global); COVID-19 Guidelines (WHO); Safe Travels (WTTC - Global); CovidClean (Safehotels - global expert).

Guest Reviews

3.8

Good (966 reviews)

Cleanliness 3.9

Service 4.0

Comfort 3.8

Condition 3.7

Neighborhood 4.1

Amenities 3.8