Palacio Nazarenas, A Belmond Hotel, Cusco

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Guest accommodation is sealed after cleaning
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-out is available
• Additional safety measures

  • Gap period enforced between guest stays
  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is available to guests
  • Property does not offer onsite COVID-19 testing
  • Masks are compulsory at the property
  • Property does not require health documentation at check-in
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Reservation might be required for some facilities onsite
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch

Policies & Booking Information

• Check-in

  • Check-in from 2:00 PM - midnight
  • Minimum check-in age - 0
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.
• Pets & Service Animals

  • Pet maximum weight in kg is 12
  • Pet maximum weight in lb is 26
  • No pets or service animals allowed
  • Only dogs are allowed
  • Pets allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards
  • Diners Club
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

  We have included all charges provided to us by the property.

• Optional Extras

  • Airport shuttle fee: USD 62 per person (one-way)
  • Pet fee: USD 100 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 110.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Parties and events are allowed on site
  • Long-term renters welcome
  • This property uses eco-friendly cleaning products
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a security system
  • This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Pool access available from 10:00 AM to 5:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

5.0

Exceptional (69 reviews)

Cleanliness 5.0

Service 5.0

Comfort 5.0

Condition 5.0

Location 5.0

Neighborhood 5.0

Amenities 5.0