By using this Site or any of Our services you agree to comply with and be legally bound by these Terms.
Scope of Service
View Retreats provides an online platform and Getaway Specialist service to facilitate bookings of accommodation and associated services with third party Operators. By making a booking via View Retreats you enter into a direct (legally binding) contractual relationship with the Operator of the accommodation and/or services that you choose. All Bookings are subject to the Operators terms and conditions, which should be read in conjunction with these Terms. Our role is limited to facilitating Bookings with the Operator. The accuracy of accommodation, availability & pricing information on our Site is the sole responsibility of the Operator. Whilst all efforts are made to ensure that information remains correct, we cannot be held responsible for any errors or omissions.
You must be at least 18 years of age to make a Booking via View Retreats. You understand that the advice provided by our Getaway Specialists is general in nature and that any clarifications, special requests or requirements that are important for your Booking should be confirmed directly with the Operator. You are solely responsible for deciding whether a destination, accommodation or associated service is suitable for your needs.
Pricing & Fees
Average Rates Per Night provided in all search results and at the top of each accommodation listing are exclusive of any fees and provided as a guideline only. Rates for your travel dates may be higher or lower than those quoted. Entering your travel dates and the correct number of adults, children & infants on the accommodation listing will display availability and per night rates for each room type during your selected dates. These rates are provided in the currency of the Operator. Rates are exclusive of fees, but inclusive of GST and all other taxes unless specified otherwise. Prices for ‘on request’ bookings are provided as a guideline only and any variances in pricing will be provided by the Operator upon confirmation of availability. There are no booking fees to book via the View Retreats Site or Getaway Specialist service. Any additional fees charged by the Operator will be advised during the booking process. View Retreats is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on any of the Booking elements to the relevant tax authorities.
Confirmation of Bookings
You may receive a confirmation of availability via our website or directly from the Operator for your selected accommodation or service, however your Booking will not be fully confirmed until your deposit or full payment has been received by the Operator. The Operator reserves the right to cancel your Booking if payment details are not provided, if payment details are incorrect or invalid, or if payments are not made according to the Operators stated payment terms.
Payments for Bookings are made directly to the Operator of the accommodation or service booked. Payment terms vary by Operator. You will be advised of the Operator’s payment terms at the time of Booking. If you provide your credit card details as part of the booking process, these details will be provided securely to the Operator who is solely responsible for processing payment according to their advised terms. Depending on the currency of the booking, your credit card’s currency and country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider. There may be a delay between you providing your payment details and the Operator processing or receiving payment.
Changes & Cancellations
Change and cancellation terms vary by Operator and will be advised during the Booking process. Please note that Bookings at certain accommodations, or in certain time periods, or for certain room types cannot be cancelled or changed, and where changes or cancellations are permitted, fees may apply. We are unable to assist with disputes relating to the Operator’s Booking terms and recommend comprehensive travel insurance to protect against unforeseen changes.
Requirements at Check-in
You may be required to produce a valid photo ID to check-in at some properties. You may also be required to provide a credit card imprint or a refundable security deposit upon check-in. Some Operators may have additional requirements that will be advised upon Booking.
Payments for Gift Vouchers are made directly to View Retreats via direct deposit, PayPal or credit card. A 2.5% service fee applies to credit card payments. Gift Vouchers are valid for purchases via a View Retreats Getaway Specialist only within the validity period. The expiry date is strictly 36 months from the date of purchase and no extensions are possible. Vouchers are not redeemable for cash. To redeem a gift voucher, please email [email protected] and quote voucher number. Bookings are subject to availability & accommodation provider’s conditions.
Feedback & Complaints
Feedback and complaints relating to our Site or services should be directed to [email protected]. Feedback and complaints relating to accommodation and associated services should be addressed immediately with the Operator. Where necessary, a follow up written complaint should be sent directly to the Operator within 7 days. In the event of any grievance or complaint leading to a dispute between you and the Operator, View Retreats will not act on behalf of you or the Operator.
Images & text throughout the Site is copyright protected. Images are used with permission and may not be reproduced, copied, transmitted, or manipulated without the written permission of the respective copyright holders. Copyright belongs to the individual Operators and the following Tourism Bodies; Tourism Australia, Tourism New Zealand, Visions of Victoria, Destination NSW, Tourism and Events Queensland, Tourism Tasmania, Tourism South Australia, Tourism Western Australia, Tourism NT.
External Links & Services
The Site may contain links to third party websites or resources. We do not endorse and nor are we responsible or liable for the reliability, availability or accuracy of such websites. Some parts of the Site use additional third-party services such as Facebook Login or Google Maps. Your use of these services is subject to the respective terms and conditions of each service.
Changes to these Terms
These terms may be updated or changed at any time without prior notice. Changes will be posted on our Site. By continuing to use the Site you are indicating that you agree to be bound by the modified Terms.
Without exclusion or limitation of your statutory consumer rights, we will not be liable for any losses, damages, liability, claim or expense (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our Site or any accommodation or services Booked via our Site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our Site or any linked site. We exclude all conditions and warranties relating to the site and the associated third party booking engine. In particular, we do not make any representations or warranties that the site will be uninterrupted or error free. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the Booking made. You acknowledge that you will be liable for any illegal, improper, inappropriate or defamatory material which you may post to the Site and you will indemnify View Retreats and it’s Operators from any claim, demand or loss arising out of your breach of this agreement, your violation of the law or the rights of a third party, or your use of this Site.
If any provision of this Agreement is or becomes invalid or non- binding, the Parties shall remain bound by all other provisions.
This agreement will be governed, construed, and enforced in accordance with the laws of Victoria, Australia.
“View Retreats”, “we”, “us” or “our” means View Retreats Pty Ltd ABN. 56 219 876 466
“Site” refers to the website https://www.viewretreats.com
“Operator” means the owner or manager of the accommodation or experience
“Terms” means these Terms & Conditions.
“Booking” is when you have received confirmation of your booking request from the Operator
“Getaway Specialist” means a View Retreats Booking advisor
"On Request" means confirmation will be usually be provided by the Operator within 1 business day
“Average Rate Per Night” is an average minimum and average maximum nightly rate offered by an accommodation throughout the year