Four Seasons Hotel Mexico City

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is available to guests
  • Gloves are available to guests

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 1:00 AM
  • Minimum check-in age - 0
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  Front desk staff will greet guests on arrival.
• Pets & Service Animals

  • Pets allowed (no fees)
  • Pet maximum weight in kg is 35
  • Pet maximum weight in lb is 77
  • Only dogs and cats are allowed
  • Maximum number of pets per room 1
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
  • Pets allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash
  • Debit cards
  • Diners Club
  • Discover
  • Mastercard
  • Visa
• Optional Extras

  • Fee for full breakfast: approximately USD 25–50 for adults, and USD 18–40 for children
  • Airport shuttle fee: USD 145 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: USD 5 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Guest Reviews

4.7

Exceptional (920 reviews)

Cleanliness 4.9

Service 4.8

Comfort 4.7

Condition 4.7

Location 4.7

Neighborhood 4.6

Amenities 4.7