Shangri-La Boracay

Cleaning & Safety

• Enhanced cleaning procedures

  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Individually-wrapped food options are available for lunch
  • Protective clothing is available to guests
  • Gloves are available to guests

Policies & Booking Information

• Check-in

  • Check-in from 2:00 PM - anytime
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. To enter the island, all guests must present a printed copy of their hotel booking reservation. Guests planning to arrive between 7 PM-7 AM will be charged an additional PHP 1,000 per room for the speedboat transfer, and must contact this property in advance. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
• Pets & Service Animals

  • Pets not allowed
  • No pets or service animals allowed
• Onsite Payment Methods Currency: PHP

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Diners Club
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Deposit: PHP 15000 per night
  • Destination fee: PHP 300 per person, per stay. This fee does not apply to children under 6 years of age.

  We have included all charges provided to us by the property.

• Optional Extras

  • Fee for full breakfast: approximately PHP 1528 for adults and PHP 1528 for children

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

  • This property provides roundtrip shuttle and boat transfer service to and from Caticlan (MPH) Airport. Transfer service from Kalibo (KLO) Airport is available for a surcharge. To guarantee transfers, guests must contact the property with their flight details before their expected arrival.
  • The listed child breakfast fee applies to guests age 11 and younger.
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Guest Reviews

4.8

Exceptional (768 reviews)

Cleanliness 4.8

Service 4.8

Comfort 4.8

Condition 4.7

Location 4.4

Neighborhood 4.3

Amenities 4.7