Gaya Island Resort

Cleaning & Safety

• Enhanced cleaning procedures

  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is available to guests

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 9:00 PM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Gaya Lounge, Jesselton Point Jetty]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Speedboat transfers (surcharge) are required between Jesselton Point Ferry Terminal and Gaya Island Resort. Departure times are as follows: Jesselton Point Ferry Terminal to Gaya Island Resort: 10 AM, noon, 2 PM, 4 PM, 6 PM and 9 PM. Gaya Island Resort to Jesselton Point Ferry Terminal: 7 AM, 9 AM, 11 AM, 1 PM, 3 PM, 5 PM, and 6:30 PM. Guests who miss the last transfer of the day must board a private charter boat (surcharge). Rates for private charters are MYR 500 from 7 AM to 9 PM, and MYR 700 from 9 PM to 7 AM.
• Children & Extra Beds

  • No rollaway/extra beds available
• Pets & Service Animals

  • Pets not allowed
• Onsite Payment Methods Currency: MYR

  • American Express
  • Cash
  • Debit cards not accepted
  • Mastercard
  • UnionPay
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Destination fee: MYR 35 per person, per night. This fee does not apply to children under 1 year of age.
  • Boat transfer per adult: MYR 160 (roundtrip)
  • Boat transfer per child: MYR 80 (roundtrip), from 2 to 11 years old

  We have included all charges provided to us by the property.

• Optional Extras

  • Airport shuttle fee: MYR 140 per vehicle (one-way)

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Only registered guests are allowed in the guestrooms.

Guest Reviews

4.4

Excellent (434 reviews)

Cleanliness 4.5

Service 4.5

Comfort 4.6

Condition 4.4

Location 4.0

Neighborhood 4.3

Amenities 4.5