Hepburn Spa Retreat

Cleaning & Safety

• Enhanced cleaning procedures

  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
• Social distancing

  • Contactless check-out is available
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Cashless transactions are available
  • Reservation might be required for some facilities onsite

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 6:00 PM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  The front desk is open daily from 10:00 AM - 6:00 PM. The check-in location differs from the property location. To check in, go to Hepburn Bathhouse & Spa reception This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
• Children & Extra Beds

  • No rollaway/extra beds available
  • No cribs (infant beds) available
• Pets & Service Animals

  • Pets not allowed
• Optional Extras

  • Late check-out fee: AUD 75

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Guest Reviews

3.8

Good (50 reviews)

Cleanliness 3.6

Service 3.8

Comfort 4.5

Condition 3.6

Location 5.0

Neighborhood 4.9

Amenities 3.5