JW Marriott Cancun Resort & Spa

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
• Additional safety measures

  • Gap period enforced between guest stays
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Masks are compulsory at the property

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - midnight
  • Minimum check-in age - 0
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
• Pets & Service Animals

  • Pets not allowed
  • Service animals exempt from fees/restrictions
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Diners Club
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Resort fee: USD 41.65 per accommodation, per night

  The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

  We have included all charges provided to us by the property.

• Optional Extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
• You Should Know

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

4.5

Wonderful (959 reviews)

Cleanliness 4.7

Service 4.6

Comfort 4.6

Condition 4.5

Amenities 4.5