Mandapa, A Ritz-Carlton Reserve - CHSE Certified

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Electrostatic spray is used for disinfection
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-out is available
• Additional safety measures

  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment
  • Cashless transactions are available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Protective clothing is available to guests
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 11:30 PM
  • Minimum check-in age - 17
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
• Renovations & Closures

  In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
• Pets & Service Animals

  • Pets not allowed
  • No pets or service animals allowed
• Onsite Payment Methods Currency: IDR

  • American Express
  • Cash
  • Debit cards
  • Diners Club
  • JCB International
  • Mastercard
  • Visa
• Optional Extras

  • Fee for buffet breakfast: approximately IDR 390000 for adults and IDR 195000 for children
  • Airport shuttle fee: IDR 705000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1452000.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
  • This property accepts credit cards, debit cards, and cash
  • Long-term renters welcome
  • Safety features at this property include a smoke detector
  • Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Guest Reviews

4.8

Exceptional (151 reviews)

Cleanliness 4.9

Service 4.9

Comfort 4.9

Condition 4.9

Location 4.7

Neighborhood 4.6

Amenities 5.0