Mercure Portsea

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Contactless check-in is available
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Food service has been amended for enhanced safety
  • Reservation might be required for some facilities onsite
  • Masks are compulsory at the property

Policies & Booking Information

• Check-in

  • Check-in from 2:00 PM - 6:00 PM
  • Minimum check-in age - 18
• Check-out

  • Check-out before 10:00 AM
• Arrival Information

  The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
• Pets & Service Animals

  • Pets not allowed
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
• Optional Extras

  • Fee for cooked-to-order breakfast: approximately AUD 15–30 per person
  • Credit card charges are subject to a surcharge of 1.4 percent

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
• You Should Know

  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Guest Reviews

4.2

Very Good (426 reviews)

Cleanliness 4.5

Service 4.3

Comfort 4.2

Condition 4.2

Location 4.7

Neighborhood 4.5

Amenities 4.1