One&Only Desaru Coast

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Social distancing measures are in place
• Additional safety measures

  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Masks are available to guests
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Reservation might be required for some facilities onsite

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM -
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  Front desk staff will greet guests on arrival. Guests booked in a "Malaysian Resident ID Mandatory" room type must present Malaysian Resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
• Renovations & Closures

  The following facilities are closed seasonally each year. They will be closed from March 22 to May 7:

  • Beach
• Pets & Service Animals

  • Pets not allowed
  • No pets or service animals allowed
• Onsite Payment Methods Currency: MYR

  • American Express
  • Cash
  • Debit cards not accepted
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 1925
  • New Year's Eve (31 December) Gala Dinner per child: MYR 965 (from 4 to 11 years old)

  We have included all charges provided to us by the property.

• Optional Extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 690.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Guest Reviews

4.2

Very Good (25 reviews)

Cleanliness 4.5

Service 4.2

Comfort 4.3

Condition 4.7

Amenities 4.7