One&Only Palmilla, Los Cabos

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Social distancing measures are in place
  • Contactless check-out is available
• Additional safety measures

  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Masks are available to guests
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Reservation might be required for some facilities onsite

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 10:00 PM
  • Minimum check-in age - 21
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
• Pets & Service Animals

  • Pet maximum weight in kg is 18
  • Pet maximum weight in lb is 40
  • Only dogs and cats are allowed
  • Maximum number of pets per room 1
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
  • Pets allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Discover
  • Mastercard
  • Visa
• Optional Extras

  • Airport shuttle fee: USD 175 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-out is available.

Guest Reviews

4.9

Exceptional (459 reviews)

Cleanliness 4.9

Service 4.9

Comfort 4.9

Condition 4.9

Location 4.7

Neighborhood 4.9

Amenities 4.7