W Koh Samui

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Social distancing measures are in place
  • Contactless check-in is available
• Additional safety measures

  • Gap period enforced between guest stays
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is available to guests

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - anytime
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival. Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in. For more details, please contact the property using the information on the booking confirmation. This hotel offers a New Years Eve Gala Dinner (surcharge applies). This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
• Pets & Service Animals

  • Pet maximum weight in kg is 18
  • Pet maximum weight in lb is 40
  • Only dogs and cats are allowed
  • Maximum number of pets per room 2
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
  • Pets allowed
• Onsite Payment Methods Currency: THB

  • American Express
  • Cash
  • Debit cards
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Deposit: THB 3000.00 per accommodation, per night

  We have included all charges provided to us by the property.

• Optional Extras

  • Airport shuttle fee: THB 1800 per vehicle (one-way)
  • Pet fee: THB 0 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 5935.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Long-term renters welcome
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Up to 5 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is recommended for transportation to and from this property.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

4.6

Wonderful (146 reviews)

Cleanliness 4.5

Service 4.6

Comfort 4.6

Condition 4.6

Location 4.1

Neighborhood 4.2

Amenities 4.8