Alila Jabal Akhdar, Oman

Cleaning & Safety

• Additional safety measures

  • Cashless transactions are available
  • Reservation might be required for some facilities onsite
  • Protective clothing is available to guests
  • Gloves are available to guests

Policies & Booking Information

• Check-in

  • Check-in from 2:00 PM - anytime
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  Guests must transfer via Shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please note: only 4WD vehicles are allowed past the Jebel Al Akhdar check point, as per Royal Oman Police regulations. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
• Pets & Service Animals

  • Pets not allowed
  • No pets or service animals allowed
• Onsite Payment Methods Currency: OMR

  • American Express
  • Cash
  • Debit cards
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: OMR 50
  • Christmas Eve (24 December) Gala Dinner per child: OMR 25 (from 7 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: OMR 50
  • New Year's Eve (31 December) Gala Dinner per child: OMR 25 (from 6 to 12 years old)

  We have included all charges provided to us by the property.

• Optional Extras

  • Airport shuttle fee: OMR 180 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: OMR 10.0 per night

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Guest Reviews

4.8

Exceptional (298 reviews)

Cleanliness 4.9

Service 4.7

Comfort 4.9

Condition 4.9

Location 4.2

Neighborhood 4.8

Amenities 4.8