CoolRooms Palacio de Atocha

Cleaning & Safety

• Enhanced cleaning procedures

  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
• Additional safety measures

  • Gap period enforced between guest stays
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - midnight
  • Minimum check-in age - 18
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
• Children & Extra Beds

  • No rollaway/extra beds available
• Pets & Service Animals

  • Pets not allowed
• Onsite Payment Methods Currency: EUR

  • American Express
  • Carte Blanche
  • Cash
  • Debit cards
  • Discover
  • JCB International
  • Mastercard
  • UnionPay
  • Visa
• Optional Extras

  • Fee for cooked-to-order breakfast: approximately EUR 30 for adults and EUR 17.8 for children
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: EUR 32 per day

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses geothermal energy, plus eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• You Should Know

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest Reviews

4.9

Exceptional (670 reviews)

Cleanliness 4.9

Service 4.9

Comfort 4.8

Condition 4.9

Neighborhood 4.9

Amenities 4.7