Jumeirah Zabeel Saray

Cleaning & Safety

• Enhanced cleaning procedures

  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Social distancing measures are in place
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is available to guests
  • Gloves are available to guests

Policies & Booking Information

• Check-in

  • Check-in from 3:00 PM - 12:00 PM
  • Minimum check-in age - 21
• Check-out

  • Check-out before 12:00 PM
• Arrival Information

  This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests must present valid passport or government issued photo identification at check-in.
• Pets & Service Animals

  • Pets not allowed
• Onsite Payment Methods Currency: AED

  • American Express
  • Cash
  • Debit cards
  • Diners Club
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1750
  • New Year's Eve (31 December) Gala Dinner per child: AED 875 (from 5 to 11 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

  We have included all charges provided to us by the property.

• Optional Extras

  • Fee for buffet breakfast: approximately AED 170 for adults and AED 85 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 367.5 per day

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a security system, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

  • Please be advised that all guests, including children, staying at Jumeirah Zabeel Saray are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.
• You Should Know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is recommended for transportation to and from this property.
  • Contactless check-out is available.

Guest Reviews

4.6

Wonderful (918 reviews)

Cleanliness 4.7

Service 4.6

Comfort 4.7

Condition 4.6

Neighborhood 4.7

Amenities 4.7