La Serena Villas, A Kirkwood Collection Hotel

Cleaning & Safety

• Enhanced cleaning procedures

  • Property is cleaned with disinfectant
• Social distancing

  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
• Additional safety measures

  • Property confirms they are implementing guest safety measures
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment

Policies & Booking Information

• Check-in

  • Check-in from 4:00 PM - 10:00 PM
  • Minimum check-in age - 21
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
• Children & Extra Beds

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 21
  • Caters to adults only
• Pets & Service Animals

  • Pet maximum weight in kg is 11
  • Pet maximum weight in lb is 25
  • Only dogs are allowed
  • Maximum number of pets per room 2
  • Service animals are allowed
  • Service animals exempt from fees/restrictions
  • Pets allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Discover
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Resort fee: USD 48 per accommodation, per night

  The resort fee includes:

  • In-room bottled water
  • Internet access
  • Pool access
  • Sporting facilities or equipment

  We have included all charges provided to us by the property.

• Optional Extras

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

  • This hotel is smoke-free. Any guests who smoke on property grounds will be accessed a USD 500 fee.
• You Should Know

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 21 years old are not permitted at this adults-only property.
  • Contactless check-out is available.

Guest Reviews

4.8

Exceptional (350 reviews)

Cleanliness 4.9

Service 4.7

Comfort 4.8

Condition 4.8

Location 5.0

Neighborhood 4.8

Amenities 4.7