Alila Ventana Big Sur - Adults Only

Cleaning & Safety

• Additional safety measures

  • Cashless transactions are available
  • Reservation might be required for some facilities onsite
  • Gloves are available to guests

Policies & Booking Information

• Check-in

  • Check-in from 4:00 PM - anytime
  • Minimum check-in age - 18
• Check-out

  • Check-out before 11:00 AM
• Arrival Information

  It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
• Children & Extra Beds

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children not allowed
  • Minimum guest age is 18
  • Caters to adults only
• Pets & Service Animals

  • Service animals are allowed
  • Service animals exempt from fees/restrictions
  • Pets allowed
• Onsite Payment Methods Currency: USD

  • American Express
  • Cash not accepted
  • Debit cards not accepted
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa
• Mandatory Fees

  You'll be asked to pay the following charges at the property:

  • Service fee: USD 105 per accommodation, per night

  We have included all charges provided to us by the property.

• Optional Extras

  • Fee for in-room wireless internet: USD 0.00 per night (rates may vary)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

  The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• General Information

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• You Should Know

  • Children 17 years old and younger are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities.

Guest Reviews

4.5

Wonderful (331 reviews)

Cleanliness 4.8

Service 4.6

Comfort 4.7

Condition 4.6

Location 4.7

Neighborhood 4.7

Amenities 4.6